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J.D. Byider
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J.D. Byrider System-Wide Satisfaction Ratings

As of 11/19/2008

Sales 95%

Customers who purchased a vehicle are asked to rate the following:

  • Salesperson
  • Sales process
  • Approval process
  • Condition of the vehicle on delivery
  • Current condition of the vehicle
  • Service 89%

    Customers who had their vehicles serviced are asked to rate the following:

  • Service staff
  • Problems the vehicle had been having
  • How long it took to get the vehicle fixed
  • Whether the vehicle was repaired under warranty


  • In both instances, customers are asked to rate their experience as positive , neutral , or negative . Survey responses are shown below.

    Welcome to the J.D. Byrider feedback site.

    Are you searching for a first-hand consumer report? Here, J.D. Byrider customers give their honest customer feedback. You can find comments on customer service, quality and affordability of cars, the ease of the J.D. Byrider payment program and more.

    Click on the quote to read the verbatim comments of any customer.

        RATING

    DATE

    Positive Comment

    I own a 2002 CHEVROLET TrailBlaze. I brought my car in because it sprung a leak in a hose and a sensor shut the car down. It took no time at all to complete. It was not covered under warranty. I paid $30 for the repair. The customer service was good. Currently there are no problems with the car. Overall my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2001 OLDSMOBILE Alero. I had to bring in my vehicle in because the heater nor the air conditioner were working. It was covered under warranty but I did not receive paperwork. It took one day to be repaired. I am still having problems with the heater and air conditioner as well as the rear speakers need to be replaced. Also the lever for the drivers seat is broken. I can`t rate the staff because I drop it off before they open and pick it up after they close. My overall experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 1999 CHEVROLET Lumina. Overall, my experience was absolutely positive. Johnny was my salesperson and he was absolutely wonderful. My vehicle was in good condition and clean when I bought it. There are no problems with the vehicle that I know of. I was approved the same day.

     

    11/05/2008

     
    Positive Comment

    I own a 2004 OLDSMOBILE Alero. I brought my car in to repair the windown track. It took about three hours to complete. It was covered under warranty. I am not sure if I received paperwork or not. The customer service was ok. Currently there are no problems with the car. Overall my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Impala. Overall my experience was positive. I brought my vehicle in a water pump, and it was done in less than a day. The cost was covered under warranty, and I received paperwork with the service. The staff there always has always been very good. They treat me very well and it is nice to see a smile out of the staff. There are no current problems with the vehicle, and it is running like a jet!

     

    11/05/2008

     
    Positive Comment

    I own a 2004 Chrysler Sebring. My salesperson was Shannon and she was excellent. The car was in good running condition and clean when I purchased it. There are no problems with the car now. I was approved the same day. Overall my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2004 KIA SEDONA. My salesperson was Aaron and she was great. The car was in good condition when I got it. There are no problems with the car now. It took about 2 hours to get approved. Overall, my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2002 CHEVROLET Malibu. I brought my car in because it would not start. It took about twenty minutes to complete. It was covered under warranty. I received paperwork for the service. The customer service was good. Currently there are no problems with the car. Overall my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2003 Ford Focus. I bought my car from Julio, and he was very good. I was approved for the car the same day. The car was nice and clean when I drove it home. I have to take the car to the service center because the check engine light is on, and the car is shaking. The needled is on hot. Overall my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2002 Pontiac Grand Am. I brought my car in because a smell of anti-freeze. They had the car for 15 minutes but did not fix the problem. It was under warranty and I got a receipt. The staff was excellent. The check engine light is on and I still smell antifreeze in the car. Overall, my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2006 Ford Taurus. I brought it in for the windshield. This was the second time I had to have it fixed since I bought it. It was there for day and I had to pay for half of the service because I waited so long to get it fixed. I did get a receipt and there are no problems now. Kevin was a really nice man who was caring. Tony is a great guy also. The experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2000 Chrysler VOYAGER. My sales person was Matt. Everything took about 4 days, but overall together it didn`t take long at all. The van was in good condition when I got it and there are no problems right now. The staff there was good and I really enjoyed them. The exeprience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2001 Hyundai Sonata. Overall my experience was positive. The transmission was jerking, so my vehicle was in the shop over night. My vehicle was under warranty, and I received paperwork. The cusotmer service was good during my trip to the service department, and I currently do not have any problems with my vehicle.

     

    11/05/2008

     
    Positive Comment

    I own a 2003 Chrysler CARAVAN (P. My salesperson was Rodney and he was real nice and did a good job. The car was in good condition when I got it. There are no problems with the car. It took a couple hours to get approved. Overall, my experience was positive.

     

    11/05/2008

     
    Positive Comment

    I own a 2002 KIA OPTIMA. Overall my experience was positive. My sales peron was Adam, and I was approved the same day. My vehicle was okay when I bought it, but my check engine light is on. There a part that is missing too, but the service department is taking care of that. My sales person did a good job during the purchase of my vehicle.

     

    11/05/2008

     
           

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